What to do if the creative process doesn’t work properly?
Improper functioning of the web application relates, in the majority of cases, to the web browser you use. The best solution in such cases is to choose another browser or to update your current browser.
Please choose a suitable browser based on the operating system you use.
- Windows 7 32+64: Google Chrome, Mozilla Firefox and IE11
- Windows 8+8.1 32+64: Google Chrome, Mozilla Firefox, IE11
- Windows 10 32+64: Google Chrome, Mozilla Firefox, IE11, Edge
If you aren’t sure how to update your browser, please read the simple instructions below.
Should problems continue, we recommend that you check whether the photographs you have uploaded are not damaged.If you still haven’t sorted out the situation, please contact us.